Refund Policy
Last updated: October 5, 2026
Who sells the product?
Our reseller Paddle (Paddle.com Market Limited, London; in the US Paddle.com Inc.; in Canada Paddle.com (Canada) Ltd.) is the Merchant of Record for the Personal Grow Plan and the Grow Diary Pro subscription. Refunds follow Paddle’s buyer terms and Paddle’s refund policy. Content and software are provided by Adrian-Arne Kolb (PlantClue), Schorndorfer Weg 38, 71732 Tamm, Germany.
Right to cancel (consumers in the EU/EEA and UK)
You may cancel the Grow Plan purchase or the Pro subscription within 14 days of purchase without giving a reason. Because the Grow Plan is digital content, this right ends for the plan once you have expressly agreed that we start before the cancellation period expires, acknowledged that you lose your right to cancel, and we have started creating your plan (after you submit your setup details).
Grow Plan: our voluntary refund
As long as you have not submitted your setup details, we refund the full price within 14 days of purchase, no questions asked. After delivery, we refund if the plan is faulty and we cannot correct it within a reasonable time.
Grow Diary Pro
If you cancel the Pro subscription within 14 days, we refund the full amount, even if Pro was activated immediately at your request. For later billing periods the current period is not refunded, except where a Pro feature essential to you is removed. You can end the subscription at any time via “Cancel contracts here” (terms in section 3 of our Terms).
How to request a refund
- use the link in your Paddle receipt or visit paddle.net, or
- email office@plantclue.de with your order number and we will initiate the refund through Paddle.
Refunds go back to the original payment method.
